Why pricing has changed

From November 1st, 2025, new Medicare rules restrict bulk-billing telehealth or rebating a portion of fees under Medicare - with exceptions.

Instead of passing the full cost to patients or turning away non-eligible patients, we've chosen to keep all consultations at ONLY $39 maximum out-of-pocket — whether you're Medicare-eligible or not*

For eligible patients, you'll get your rebate back instantly. For non-eligible patients, we're absorbing the rebate difference ourselves. We prioritise accessibility over profit.

Medicare has imposed - Established Clinical Relationship - Thus patients must have attended an in-person consultation with their practitioner, or another practitioner within the same practice, within the 12 months prior to claiming a telehealth consultation.

This is the standard established clinical relationship requirement for GP, NP and specialist telehealth consultations. Exclusions to this include:

• Children under 12 months of age
• People who are homeless
• AMS/ACCHS patients
• People isolated by COVID as per enforced state regulations
• People living in a natural disaster zone
• Consults involving blood borne virus' &/or sexual/reproductive health.

Mel ultimately decides if her consults meet any exclusion criteria, however given many patients see her for her women's health expertise, we are confident many patients will continue being eligible for some Medicare rebate. We also have access to www.telecheck.com.au that will search disaster zone eligibility, and many in the southern Victoria region are currently in a declared disaster zone.